Our Frequently Asked Questions are the quickest way to get help. But if you can't find what you're looking for then email us at [email protected] and someone will help you. You can get hold of us Monday to Friday from 9.00 AM to 5.30 PM.
General Questions
How does the subscription work?
How do I pause or cancel my subscription?
How are subscriptions helpful?
How long does delivery take and do you deliver internationally?
What is your returns policy?
Home Lab Tests
What is in my home lab test?
Why have I not received my kit yet?
Can I test if I am sick or pregnant?
How to collect my blood sample?
How to collect my saliva sample?
How to collect my urine samples?
What happens after I send my samples?
How reliable is home testing?
What does an 'optimal' result mean?
What happens if my result is 'abnormal'?
How often should I take a test?
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General Wellness
